Wellmee Payment Process: A Clear & Simple Guide

At Wellmee, we use Stripe to ensure secure and reliable payment processing for practitioners. Below is a step-by-step breakdown of how payments are collected, held, and disbursed.

1. Payment Collection & Holding Period

• Payments are processed through Stripe.
  
  

• Funds are held for 7 business days before being released.
  
  

2. Reporting Window

• Practitioners and clients have 48 hours to report any issues with a transaction.
  
  

3. Payout Timeline

• Once the 48-hour window closes, payments are released within 5 business days, provided that all banking details are correctly submitted.
  
  

4. Banking & Transaction Fees

• Preferred payout currency: USD (other options may be available).
  
  

• Transaction fees are covered by practitioners.
  
  

• Practitioners can upload and update banking details directly in their dashboard to ensure seamless payouts.
  
  

By following these steps, we ensure a smooth, transparent, and efficient payment process for all practitioners. If you have any questions, our support team is always here to help!